Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you must contact us at info@cutiejonz.com. If your return is accepted, we will instruct you on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You are responsible for shipping cost when shipping the item(s) to destination.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective or damaged, so we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns for items on-sale (items on sale) or gift cards.

Exchanges
The fastest way to ensure you get what you want is to send us an email first, and we will guide you on how and where to return the item you have. Once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.