FAQ's
Is CutieJonz a real and established organization ?
Yes ! CutieJonz is a real and established private organization located in the USA, and was registered in August 2021.
Which areas are your services available ?
Our products are currently available for people living in the United States and Canada
How long does fulfillment takes?
Our fulfillment time is calculated in business days:
Our orders are shipped within 3 business days or fewer.
I just placed an order, when will it ship?
Tracking numbers will be updated after your order has shipped. If you have any problem , send us email at info@cutiejonz.com or contactcutiejonz@gmail.com for quick follow-up.
Why do you use Gmail email ?
What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense; once we have received the product and it passes our screening test, we will refund the full amount of your original purchase. Please Include all - a name, and order number - on the returned parcels. See our refund policy
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships.
I have entered an incorrect address what do I do now?
Please, don't be distracted when you are entering your delivery address. It is entirely your responsibility to ensure that you entered the right address so that your product will not be delivered to a wrong address.
How long does shipping and delivery take?
Average standard shipping and delivery time for USA customers is 4 - 8 days.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.
E-mail also allows for easy referencing, it is accessible from anywhere, can be sent 24 hours a day, and has automatic date and time stamped.
Yes ! for critical issues. You can also send email if you don't get instant hold of our customer service on phone and we will get back to you as soon as we can.
ENQUIRIES & OTHERS: info@cutiejonz.com
TELEPHONE: +1 (701) 566 - 0473
OFFICE HOURS :
Monday to Saturday
9:00 AM to 9:00 PM CT
What is your full business contact information ?
ENQUIRIES & OTHERS: info@cutiejonz.com
RESPONSE EMAIL : contactcutiejonz@gmail.com
TELEPHONE: +1 (701) 566 - 0473
OFFICE HOURS :
Monday to Saturday
9:00 AM to 9:00 PM
E-Store Operations Office
3001 Ohio Street, #17
Bismarck , ND.
USA.
I Can't Find Other Payment Methods On My Checkout ?
Watch the video on home page to get more information on how this works. However, select the product you want to buy, add them to the cart, fill your information during checkout and click on “CONTINUE” to go to the next page if your payment option is not in the first payment options page. You will see other payment options as you navigate to other checkout pages where you will select your desired option and continue your checkout.
All prices are in USD.