Contact us if you need help

Is  CutieJonz a real and established organization ?

Yes ! CutieJonz is a real and established private organization located in the USA, and was registered in August 2021.

 

Which areas are your services available ?

Our products are currently available for people living in the United States and Canada 

How long does fulfillment takes?

 Our fulfillment time is calculated in business days: 

Our orders are shipped within 3 business days or fewer.

I just placed an order, when will it ship?

It depends on the shipping service and option you selected during checkout like standard shipping, express shipping etc.
Tracking numbers will be updated after your order has shipped. If you have any problem , send us email at info@cutiejonz.com or contactcutiejonz@gmail.com for quick follow-up.
What if my order is coming from outside United States ?
Again, this depends on the shipping service you selected during checkout. If it is free shipping , there might be little delay sometimes due to shipping distance but usually, it is 4 to 10 business days from shipping time. You can use priority shipping options during checkout to have your purchased items delivered 1 to 5 business days depending on the shipping option you selected.
What if my order is coming from United States ?
This  would take 1 - 8 business days for free shipping and 1 to 5 business days depending on the priority shipping option you selected during checkout to have your purchased items delivered .
Why do you use Gmail email ?
This is our backup email and we also use this email for security reasons as events in cyber world is sometimes unpredictable
What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense; once we have received the product and it passes our screening test, we will refund the full amount of your original purchase. Please Include all - a name, and order number - on the returned parcels. See our refund policy
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. 

I have entered an incorrect address what do I do now?
Please, don't be distracted when you are entering your delivery address. It is entirely your responsibility to ensure that you entered the right address so that your product will not be delivered to a wrong address. 

How long does shipping and delivery take?
Our free shipping option and delivery time for USA customers is 4 - 8 days if the product is shipped from USA. Our free shipping option and delivery for products shipped from outside USA takes 1 - 10 business days normally, but may sometimes take a bit more than this due to the distance and other circumstances.
You have several shipping options to choose - they can range from within 1-8 business days depending on the shipping option you selected during checkout. 
Normally, our Canadian customers have their purchased items shipped from our Canadian shipment and distribution centers
From where are your products shipped?
Our products are shipped from USA, Canada and few other countries
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you get the best out of our high quality T-shirts! Please send us an email to info@cutiejonz.com  or contactcutiejonz@gmail.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.
What is the best way to contact us ?
Live chat is a good way to communicate or contact us.
Email is another good way to contact us. Usually, we will respond to your email within 24 hours. Our e-mail is info@cutiejonz.com or contactcutiejonz@gmail.com
E-mail is a better choice when you want to keep a digital record of your communication, keep track of sticky details, follow up, or give a quick status update.
E-mail also allows for easy referencing, it is accessible from anywhere, can be sent 24 hours a day, and has automatic date and time stamped.
Can we contact you on phone ?

Yes ! for critical issues. You can also send email if you don't get instant hold of our customer service on phone and we will get back to you as soon as we can.

ENQUIRIES & OTHERS: info@cutiejonz.com
TELEPHONE: +1 (701) 566 - 0473
OFFICE HOURS :
Monday to Saturday
9:00 AM to 9:00 PM  CT

What is your full business contact information ?

ENQUIRIES & OTHERS: info@cutiejonz.com
RESPONSE EMAIL : contactcutiejonz@gmail.com
TELEPHONE: +1 (701) 566 - 0473
OFFICE HOURS :
Monday to Saturday
9:00 AM to 9:00 PM

E-Store Operations Office
3001 Ohio Street, #17
Bismarck , ND.
USA.

I Can't Find Other Payment Methods On My Checkout ?

Watch the video on home page to get more information on how this works. However, select the product you want to buy, add them to the cart, fill your information during checkout and click on “CONTINUE” to go to the next page if your payment option is not in the first payment options page. You will see other payment options as you navigate to other checkout pages where you will select your desired option and continue your checkout.

I Can't Right-Click On Product's Image ?
Our products images are disabled for right-clicking. Please right-click or left-click on product's text description under it to get results.
What is the default currency for the products prices  I see in this site?
All prices are in USD.